Get help from the team

You can contact the team by email, even if you cannot sign in or your agent is switched off.

Follow these steps

On a phone or a computer

Write to [email protected]. Say what you tried, what happened and roughly when, including your time zone.
Include your wallet address, if you know it. Copy it from your profile or the account menu. Never include your wallet key or sign-in code.
For a missing transfer, include its transaction link, amount and network. For an error, include its exact wording or a screenshot with personal information hidden.
Prefer your agent? If its switch is already on, explain the problem and ask it to pass it to the team.
If your agent is off, email the team directly. You do not need to enable trading to get help.

Send /support to @OnagiAgentBot. It answers even before you link your wallet.
It replies with the team's email address. Write there, with your wallet address.
Linked and switched on? Just tell the bot what went wrong. It can pass it to the team too.

Or ask your agent

“Pass this to the team: my withdrawal hasn't arrived”

While its switch is on, your agent passes it to the team. Their answer arrives where your alarms and notices go.

Cannot sign in? Email the team and include your wallet address if you know it. See Sign in for account access help.
An order or transfer is still being checked? Do not repeat it while waiting for the team to confirm its status.
Be careful with unexpected messages. Use the contacts on Support home; no one from Onagi needs your wallet key or sign-in code.